Over the past 17 years, we have tried to either charge
no shipping on lighter products or a small fee, if the weight of a product triggered a larger shipping cost. As the
cost charged to us to get our products from our vendors has increased steadily over the years, we have tried to incorporate
and absorb these costs in our retail prices. For example, in January of 2016, most types of USPS shipping increased
an average of 25%. In 2017, 2018 and in 2019 postal rates have been increased on Priority Mail and other shipping methods.
Overseas and Canada postage has increased the most during 2019. Additionally, the price we pay for our products has
steadily increased. All combined, over the years, this has been significantly detrimental to margins. Rather than increase the prices to reflect
these costs, we are choosing to charge a nominal shipping fee. A logical, simple and fair way to do this was to simply
add a percentage to the total order rather than try to go with weight or other methods that complicate things. So, we
will be implementing this method to calculate a shipping fee for all orders. The percentage will be in the range of
3% to 12% depending on domestic or overseas shipping. As we go forward, some fine tuning may be necessary. Where
we find the shipping excessive versus the actual cost, we typically refund the excess to the customers account. It is
not, nor has it ever been, to make money on shipping, but to break even at best.
In the event a product is faulty or not what you originally ordered (unless we agreed on a
substitute) and was our mistake, you can return it to us for a full refund or replacement. Note, by law and for health
and safety reasons, silicone plugs and inserts that absorb particulates and can transmit diseases, won't be considered as
returnable products once used. If a product is determined to be defective, we will simply replace it or refund your money.
If we have the product you ordered in stock and we sent you the wrong product, we will ship it to you right away. A
prepaid return label can be generated and emailed to you to place on the box that you receive a replacement in to send the
product back to us. If you choose to simply get your money back, we will gladly credit your account once we receive
the product back.
- PLEASE NOTE:
Should you request a refund for a returned product, beginning October 11, 2019, there will be a charge or reduction
of the purchase price in the amount of 4% when the credit is issued to your account. We have been informed by our payment
processors (PayPal in most cases) that as of this date and according to industry practice, they will no longer refund the
original processing fee that we were charged. This is not a restocking fee, but a non-refundable processing fee we have
to pay on any transaction run through the processors system.
Most orders for products, unless they are out of stock, special made-to-order, and are in stock, we strive
to ship within one or two business days. Note: If you select Priority
Mail as your shipping method, delivery is normally two days, but can be up to three days, depending on where you are in the
country. Some rural areas away from major cities and mail distribution centers do take three days in-transit time.
Also note that the two or three day transit time is from the day of shipping, NOT the day you place your order.
use the US Postal Service for shipping all normal orders, unless you make other arrangements in advance of ordering or if
after ordering you notify us requesting Express Mail, UPS or FedEx, which constitutes an additional fee.
less than $100.00 will be sent regular mail (unless arrangements as noted above are made). Orders
over US$100.00 and products weighing over one pound shipped within the United States are shipped by USPS Priority
Mail. For an additional fee you can have your order sent within the USA by USPS Overnight Delivery.
For Overnight or any other type of delivery (UPS or FedEx), please contact us by email or phone to make the necessary shipping
arrangements BEFORE you order. We will work with you to be sure special delivery requests are followed
to your satisfaction and for the most affordable cost. The PayPal system for processing your order does not currently
allow for these special additional services.
Customers Please NOTE: We have noticed that over
the past years, there has been an increase in shipments being returned for various reasons. The highest percentage are
for "address unknown" and "addressee not at this residence". Please make sure the name and shipping
address you enter in the "Ship To" section of the order is in English and is accurate. If we receive packages
returned, we will notify the customer and will have to charge a re-shipping fee to get the package to the correct address.
Thank you for taking the time and effort to get this information right the first time. It will save all of us money
All charges to your debit/credit card or PayPal account will be shown as purchased from G&JSales.
This is done for your privacy.
Additionally, for your privacy, we are discrete
in our package labeling. The "from" company name on your package will show as being sent
from: G & J Sales and Marketing.
Overseas shipping for certain items that contain extra mailing weight,
such as our TENS kits, Spectra360 Gel and our brass vacuum pumps, may carry an additional specified charge. We have
indicated this as a non-USA fee in drop-down boxes for these products. This fee is added to the product at
the PayPal shopping cart. As mentioned above, any special mailing services you may wish to add can be arranged by contacting
us via email BEFORE you place your order.
TAXES & DUTY on your orders are not paid by G&J Sales and Marketing. Taxes
and any other duties or fees related to your order are the total responsibility of the buyer. We do not charge or pay,
nor do we add or attempt to calculate any additional taxes or duty on overseas or outside the USA orders. Because
we ship to countries all over the world, it would be impossible to know what liability, if any, the buyer may or may not have
related to his or her purchase. It is highly recommended that the buyer check with the rules and regulations of his
or her country to know what taxes or duties to expect when receiving shipments.
In most instances, restock items have been ordered from our suppliers and it may just be a matter
of a few days or in some cases, a couple of weeks, before receiving them and filling orders. We will do our best to
fill each and every order as quickly as possible, subject to product availability. Your order may be shipped
without an item or items in some instances, but as soon as they are back in stock, they will be shipped immediately
at no additional charge to the customer. If it is a matter of color or size and we have the product, we will
contact you regarding other choices that are in stock. In all cases, you will receive a notification if any
item you may have ordered will encounter a shipping delay.
If you wish to insure your purchase the same
procedure of contacting us prior to ordering will apply.
We strive to make customer
satisfaction and affordable quality products the most important part of our business. Our products have a one-year warranty
for defects in material and workmanship. This does not pertain to consumable items such as TENS pads, lead wires, batteries,
etc. This does not include additional manufacturers warranties that may be contained with some of our products.
Why buy our conductive silicone products??
As you probably already know, you can purchase conductive
material and tubing from many different vendors on the Internet. Most of the time, it will be less expensive
than ours and we are aware of this. We firmly believe that as the old addage states, "you get what you pay for"
is still true today and our goal is to provide the best possible product to our customers for their hard-earned money.
What makes our
conductive silicone stand out in quality above the rest? Ours has been specially formulated to withstand the natural
body oils and acids that are in a person’s skin as it exists in nature. We also sell our conductive
silicone material to variety of small and large companies who use it for special applications and purposes. These
companies are involved in the research and development fields, as well as the medical and computer industry.
A few years ago, we sent a sample of
our silicone tubing to a large company who who requested it. They had several other samples obtained from our competitors
as well. We were not aware that they had extensive labs and testing equipment and were, in fact, testing
every sample they received to find the best product for their needs. They subjected each sample to a rigorous
test by submerging it in a strong jelly type solution and let it sit submerged for a day. The technicians
then took each sample out of the solution, washed it and cut a thin cross-section of each one and placed it under a microscope
to see the results. To our surprise, we were sent a picture of a typical magnified section
of our silicone tubing compared to almost all of the other samples they used for the test. Brand X showed
that the jelly substance had begun to eat away at and deteriorate the outside and inside of the material. However,
ours which was subjected to the exact test, showed almost no sign of any deterioration whatsoever. Of course,
we were pleased that although our product was a little more expensive, they chose to place a large order for a couple of sizes
of conductive tubing and continue to order and use it to this day. They just recently inquired about purchasing
large quantities of conductive sheeting for other applications they are working on. A copy of the picture we
were sent is shown below.
that the cross-section on the left (ours) still looks new compared to the one on the right that has started to rapidly deteriorate.
So, you see what kind of quality you will be getting when purchasing any of our conductive silicone products.
Conductive Tubing Tips:
A TENS pin will fit snugly into our 4 mm x 2 mm conductive tubing or our 6 mm x 2 mm tubing without the need for any
type of adaptor. Simply Plug & Play !!!
Standard Banana Pin will fit snugly into our 6 mm x 4 mm or 8 mm x 4 mm conductive tubing without the need for any other type of
adaptor. Again, Plug & Play.
Our 4mm solid cord or 4x2 mm tubing will fit snugly into 6 mm x 4 mm or
8 mm x 4 mm tubing. This allows you to connect two pieces of 6 mm or 8 mm tubing, in-line or in a circle.
All sorts of connections are possible connecting our conductive
tubing. If you a DIY person, be sure to visit our DIY section of our on-line store for a variety of adapters,
fittings and connectors. The configuration possibilities are left only to your imagination. You can purchase any
of the conductive rubber tubing products in our estore under the Conductive Rubber section.
Once in awhile, you may purchase an electrode that has a banana socket for its connection and you were not aware
of it at the time you purchased it. You wonder what you are going to do not since your TENS leads are too small to fit
the sockets. If you happen to have a small peice of our 4x2mm conductive silicone tubing, you can make a quick fix adapter
that can be used permanently or until you buy a banana to TENS pin adapter.
Here is a helpful illustration on how to convert a Banana Socketed electrode into a TENS pin connections.
We hope that you find it useful.
How to Preserve and Care
for Conductive Tubing:
tubing is made by mixing an exact amount of carbon powder and silicone rubber together into a hot sticky mass
and then extruding it into proper sizes and lengths. While this rubber is soft and stretchy, it does have its limits.
After use, warm or hot soapy water is all that is necessary to
clean it up. A good disinfectant soap and a good rinsing will do just fine. Water almost completely sheds
off of our conductive rubber products and you only need to pat or lightly pull it through a dry cloth
or towel to remove any water. Do not stretch the tubing as you pull it through to dry it. Over
time, this will diminish the tubing properties, as it loosens and separates the carbon particles that were mixed into the
silicone. It is not necessary to soak, boil or leave it sit in bleach water. Doing so will result in
poor current resistance and again, breaks down the carbon particles that were mixed into the silicone to create
its conductivity. If you find that any of the conductive rubber tends to stick to itself, simply apply a very light
coating of any talcum powder or corn starch on it. This also adds life to the product. However, before use, you
should rinse the power off ,as it may act as an insulator and cause less than desired current flow.
The same care as described above should also be taken with any
of our conductive rubber products, including urethral inserts, conductive sheeting and our flat 3/4" wide conductive
rubber. Proper care will make your purchase last for years.